https://phescreening.blog.gov.uk/helpdesk/

Screening helpdesk

The 5 members of the helpdesk team standing in front of the PHE logo.
The PHE Screening helpdesk team.

The Public Health England (PHE) screening helpdesk is a centralised service providing a single way of contacting the PHE screening team, including the UK National Screening Committee secretariat. We’re here to help members of the public, local screening providers, stakeholders and healthcare professionals involved in the screening pathways at all levels, from consultants, GPs and midwives to screening technicians and medical students.

You can contact the helpdesk on 020 3682 0890 or via the online form.

Read our helpdesk-related blog articles for more information.

The helpdesk is not for media enquiries, which should be directed to the appropriate press office contact.

Timescales for dealing with enquiries

For queries we can answer without the help of colleagues, we aim to resolve 90% within 3 working days.

For queries that require escalation to specific colleagues, we aim to resolve 95% within 5 working days.

Accessing screening results

The helpdesk and national programmes do not have access to or provide screening results.

For pregnancy or baby screening results, contact your midwife or health visitor.

For abdominal aortic aneurism or diabetic eye screening, contact your GP or your local screening programme.

For breast screening, cervical screening or bowel cancer screening, contact your GP, who should receive a copy of your results. You can also contact your local breast screening unit, or call the bowel cancer screening helpline on 0800 707 6060.

Confidentiality

Please do not send or provide any sensitive, confidential or patient identifiable information to the helpdesk.

Contact details

The helpdesk cannot provide contact details of individual members of staff.

Scope

The helpdesk can only answer queries relating to screening in England.